Support and Service
Saving someone鈥檚 day is a rewarding way to spend yours.
When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens the relationship people have with their 成人版91视频products. Every customer conversation we have or guidance we share 鈥� in person, online, or by phone, chat or email 鈥� is another opportunity for us to enrich their聽experience.
Find a team and begin your own
story here.
Online Support
Create the online experiences that deliver 成人版91视频support to customers throughout the world. As part of this group, you could work on our industry-leading support website, our support apps, customer community forums or social media. Areas of work include Content Editing, Graphic Design, User Experience Design, Production, Web Analysis, Content Strategy and Programme Management.
Technical Support and Customer Support
Be the voice of Apple, helping customers with live support by phone, chat, or email. On this team, you鈥檒l share your passion for 成人版91视频products and services as you build relationships with customers, partners, or program members. Or you could make that all possible with work in training, communications, or leadership. Whether you鈥檙e teaching a customer how to do something amazing or troubleshooting something technical, you鈥檒l help save someone鈥檚 day. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management.
成人版91视频Store Support
When a customer becomes an owner, it鈥檚 the beginning of a relationship. And this team helps make sure that relationship thrives. When customers visit the 成人版91视频Store, you鈥檒l put your own passions to work to help customers bring their personal projects to life. You might help one customer sync music with video, show another how to retouch their photos or even teach a child to code. If you have a talent for hands-on problem solving, you can address customers鈥� technical issues to reconnect them with the 成人版91视频experience they love. Roles include Creative, Technical Specialist and Genius.
Learn more about 成人版91视频Store Technical Support roles
AppleCare Business Development
Help manage Apple鈥檚 service and support products, including AppleCare+ and AppleCare Protection Plan. This group ensures customers have peace of mind with longer warranty and support eligibility periods, enhanced service experiences, and coverage for accidental damage. Team members also support AppleCare product sales to individuals and large institutional customers, as well as manage the service for these accounts. Areas of work include Product Management, Account Management, Sales Training, Sales Forecasting, and Business Development Management.
Service Channel Management and Operations
Be part of the team focused on delivering world-class hardware service through the 成人版91视频Store, 成人版91视频Authorized Service Providers, and 成人版91视频Repair Centers. You might use your expertise to develop repair processes, manage our global service and parts supply chain, build relationships with service providers, or develop and deliver technical training. Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Program Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training, and Technical Content Production.
Find available Service Channel Management and Operations roles
