³ÉÈË°æ91ÊÓƵTrade In

Your step-by-step guide to trading in with ³ÉÈË°æ91ÊÓƵStore Online.

Get instant credit towards a new ³ÉÈË°æ91ÊÓƵ.

Answer a few questions about your current smartphone when buying a new ³ÉÈË°æ91ÊÓƵ. We’ll give you an estimated trade-in value and apply it as instant credit towards your purchase. Once you place your order, our courier will confirm the date and time of your doorstep delivery and trade-in exchange.

Get your smartphone ready to exchange.

Before the courier arrives, you’ll need to take a moment to get your smartphone ready so they can run a diagnostic test and verify that your smartphone works. Here’s how.

Get verification on your doorstep.

On the day of delivery and with your permission, the courier will inspect your device and run a quick diagnostic test while you wait.

Here's some of what they check for:

Enjoy your new ³ÉÈË°æ91ÊÓƵ.

Once we verify that your smartphone checks out, your trade-in will be complete and you’ll get your new ³ÉÈË°æ91ÊÓƵ.

If verification shows that the condition isn’t as described or something doesn’t work, you can still get your new ³ÉÈË°æ91ÊÓƵ. As soon as you pay the courier the difference between the trade-in credit you already received and the revised value of your device, the new ³ÉÈË°æ91ÊÓƵ is yours.

Get help buying

Have a question? Call a Specialist or chat online. Call 000800 040 1966.

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Free two-day delivery

Get free two-day delivery direct to your door.

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Frequently Asked Questions

  • It’s our exchange programme that makes it easy to lower the cost of a new ³ÉÈË°æ91ÊÓƵ when you trade in an eligible smartphone at apple.com. Just answer a few questions regarding the brand, model and condition of your current smartphone. Once you enter the serial number or IMEI number, we’ll provide an estimated trade-in value that you can use as an instant credit to lower the cost of a new ³ÉÈË°æ91ÊÓƵ. If your smartphone isn’t eligible for trade-in, we’ll show you how to recycle it for free.

  • It’s available in most metropolitan areas. Before you start the trade-in process, you’ll enter your PIN code to see if it’s available in your location. If it’s not, we can help you recycle your smartphone responsibly.

  • That depends on the device, model, manufacturer and condition. But the credit you receive is comparable to what other resellers provide. Plus, ³ÉÈË°æ91ÊÓƵTrade In is the fast, easy and secure way to lower the cost of a new ³ÉÈË°æ91ÊÓƵ.

  • Once you purchase your new ³ÉÈË°æ91ÊÓƵ, we’ll schedule a time to pick up your old smartphone and deliver your new ³ÉÈË°æ91ÊÓƵ. Both will happen at the same time, and both are handled by our courier partner.

    When the courier arrives, they’ll check the physical condition of your smartphone. For ³ÉÈË°æ91ÊÓƵ, they’ll run a diagnostic test to confirm that internal systems and components are working properly. For Android devices, there is a different diagnostic process. Learn more

    When everything checks out, you’re all done. You’ll get your new ³ÉÈË°æ91ÊÓƵ and the courier will take your trade-in when they leave.

  • If your trade-in doesn’t pass the diagnostic test or the condition doesn’t match what you described, we’ll offer you a choice. You can accept and pay the difference between the trade-in credit you already received and the revised value of your device. Or you can keep your trade-in device and pay back the entire instant credit amount. As soon as payment is completed for the balance owed, the courier will hand you the new ³ÉÈË°æ91ÊÓƵ. The courier will accept cash, credit or debit card payments.

    If you decide you don’t want the new ³ÉÈË°æ91ÊÓƵ, the courier will return the delivery, notify Apple, and we’ll refund your original payment method.

  • You can create one directly from the . When you visit the site, enter your Web Order Number and your telephone number.

  • Getting ready to trade in is easy. If your smartphone is an ³ÉÈË°æ91ÊÓƵ, you need to as well as know your ³ÉÈË°æ91ÊÓƵID and Password so you can turn off Find My ³ÉÈË°æ91ÊÓƵ when the courier arrives. If your smartphone is an Android, you need to back up your data and download the .

    Regardless of the type of smartphone you have, it will need to access the internet at your location and you’ll need to back up your data.

    We’ve put together a step-by-step guide to help you get ready to trade in.

  • The courier will call you to confirm the original delivery date. If you need to reschedule, you can arrange this directly with the courier.

  • If the courier arrives during the scheduled time and you’re not there, they will leave a calling card and attempt to reschedule up to 2 more times. If the trade-in and delivery cannot be made after 3 attempts, your ³ÉÈË°æ91ÊÓƵ will be returned and your trade-in will be cancelled. Any payment you made will be refunded to the original payment method.

  • We accept most ³ÉÈË°æ91ÊÓƵ models as well as many Android smartphones. You can see a complete list here. Enter your serial number or IMEI when you buy a new ³ÉÈË°æ91ÊÓƵ to confirm eligibility for your device.

  • You can track both your purchase and trade-in status from your ³ÉÈË°æ91ÊÓƵStore account. We’ll also send out status updates via email and SMS.

  • Yes. If you decide you don’t want to trade in your old smartphone after you’ve completed your purchase online, you can inform the courier when they call to confirm your delivery. If you still want the new ³ÉÈË°æ91ÊÓƵ, the courier can accept payment for the entire trade-in credit when they deliver the new ³ÉÈË°æ91ÊÓƵ. The courier will accept cash, credit or debit card payments.

    If you don’t want the new ³ÉÈË°æ91ÊÓƵ, the courier will cancel delivery and notify Apple, and we’ll refund your original payment method.

  • No, you do not need to include accessories. If you choose to include any, we will recycle them for you.

  • To find your serial number, .

  • Key in *#06# on the dial pad and the IMEI appears on-screen in a dialog box. Also, some Android phones have it printed on the back, and some with removable batteries have it printed on the battery housing.

  • Before the courier arrives, back up your data. And when the courier arrives, they ensure that all your personal information is completely removed from your device before trade in.

  • To turn off Find My ³ÉÈË°æ91ÊÓƵ on your ³ÉÈË°æ91ÊÓƵdevice:
    1. Tap Settings.
    2. Tap iCloud.
    3. Sign in with your ³ÉÈË°æ91ÊÓƵID, if necessary.
    4. Turn off Find My ³ÉÈË°æ91ÊÓƵ.
    To turn off via iCloud (if you do not have your physical device), .

  • No, there is no proof of purchase required to trade in a smartphone with ³ÉÈË°æ91ÊÓƵTrade In.