Return a gift
Visit the page and follow the instructions. You’ll need to provide your product serial number or order number. If you use the order number, you’ll also need to provide the UPC number on the product packaging. You can review items eligible for return at this time.
Note: You can only return items from one order at a time.
Provide your contact information and select Continue to submit your return.
On the next page, you’ll see instructions for how to complete your return. Use the Print Return Label button and attach your pre-paid shipping label and any hazmat labels to the outside of your shipping box. Then send your item back to ˰91Ƶby scheduling a pickup with the shipping carrier or dropping off the package at any of the carrier’s locations. We’ll let you know when we receive the item.
If you need help with your gift return, please call an ˰91ƵSpecialist at 1‑800′ѳ‑Aʱʳ. You can also return eligible items to an ˰91ƵStore.
Gift refunds
Once we receive your items, we'll email your refund in the form of an electronic ˰91ƵGift Card.
˰91ƵGift Cards can be used to purchase products and accessories, as well as apps, games, music, movies, TV shows, iCloud, and more. ˰91ƵGift Cards can be used on apple.com, in the ˰91ƵStore app, by phone, or in person at the ˰91ƵStore. ˰91ƵGift Cards can only be used in the country where they were purchased.
For more information about ˰91ƵGift Cards and how to redeem them, as well as how to redeem previous generations of ˰91Ƶgift cards, visit the Payments & Pricing page.